Your role at Exness:
You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.
You will be involved in:
- Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request statuses accordingly.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the customer support manager.
- Perform other ad hoc tasks assigned by the customer support manager.
To be successful in this role you will need to have:
- Fresh graduate or with previous work experience in a corporate customer support role
- Good communication skills in English & Bahasa Indonesia.
- Strong client-facing and communication skills
- Troubleshooting and multitasking capabilities
- Customer service orientation
- Bachelor’s degree or diploma in business administration or a related field
- Self-motivated and highly reliable personality
What you can expect from us:
- Competitive and attractive compensation package
- Extensive learning opportunities, such as professional training and certifications all of which will be covered under Exness Education Fund.
- Flight tickets, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family for relocation.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children’s school and kindergarten fees
- Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc
- A branded company car (if relocating) with a parking space near the office
- Outstanding team-building experiences and Exness community gatherings
