JOB DESCRIPTION
The Training and Development Manager will be responsible for owning and delivering the Training and Development strategy for IG’s Global client servicing teams. You will oversee our Learning Management System, and a team tasked with training new and experienced hires and supporting all client servicing teams in the servicing of IG’s clients.
So, who are we?
Hello, we’re IG Group. No, not Instagram – though we’re a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you’ll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!
Your role in the team
The Training and Development Manager forms part of IG’s Trading Services Leadership team, who oversee our global client servicing capability. This role is responsible for product training, comprising responsibilities and accountabilities like leading a group of enthusiastic trainers, budgeting, monitoring, and controlling end to end process training and trainee management. Trading Services has long been considered a talent hub for IG across various business areas and so this role brings an amazing opportunity to nurture the future of IG, through training and development.
What You’ll Do
Own, implement and deliver a long term training and development strategy for IG’s Global client servicing teams
- Build and develop a strong team structure to efficiently deliver on our global servicing T&D requirements
- Aligning the training and development strategy for all client servicing departments to IG’s Service Objectives and KPIs including capability building and identifying areas for staff development
- Evaluate Client Servicing training requirements – work with Subject Matter Experts/Specialists/Senior Leadership to design solutions
- Lead strategic training initiatives as planned to develop high potential staff with Trading Services
- Plan annual training and development budgets to ensure optimum utilization of allocated budget
- Plan and lead execution of end-to-end onboarding and service training process for our global teams
- Manage internal and external stakeholders for quality and effectiveness of training
- Manage progressive training programs like Advanced Product Test (APT) and TET (Trade Execution Test) across all service departments
Who we’re looking for:
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.
What You’ll Need For The Role
- Genuinely demonstrate our three core values – to champion the client, learn fast together and raise the bar
- Experience creating, communicating and implementing effective Training and Development strategies
- Leadership abilities, including experience of managing and leading training function
- Strong soft skills as a people leader including the ability to performance coach and mentor
- Strong interpersonal skills, with the ability and confidence to inform, collaborate and influence effectively across all employee levels and functions and create networks
How You’ll Grow
When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.
Where you’ll work
We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business. That’s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do
