• Thu. May 30th, 2024

Payment Operations Analyst


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About Finom

Finom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.

Over the past two years, we’ve achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France.

At Finоm, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here, you’ll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About The Role

We are looking for a full time Payment Operations Analyst to join our expanding Operations team, based in Amsterdam.

What You Will Be Doing

  • Work in our Operations team where you will action tasks from our customer support team, and be responsible for helping to resolve day-to-day issues of our customers;
  • Work on SEPA, SWIFT and Card related issues, such as recalls, payment investigations and payments analysis / investigation of transactions issues;
  • Be involved into building processes for our Payment Operations hub from scratch, and supporting Finom with new market launches;
  • Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back office systems;
  • Communicate with our payment infrastructure providers to escalate requests and track issues;
  • Work on daily operational requests with an “improvement mindset”, always looking for new opportunities for improvement.
  • Work on daily reconciliation and balance checks.

Who You Are

  • Speak English fluently;
  • Have 1+ years experience working with SEPA payments or Card payments;
  • Experience handling payment investigations, recalls and other issues with SEPA and/or Cards;
  • Act with a “start up” mentality, with a clear focus on striving for improvements;
  • Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders;
  • Actively try to detect inefficiencies and propose solutions;
  • Act on initiative, and search for answers to provide the best experience for our customers;
  • Have troubleshooting at the heart of your work ethic! You are the type of person who won’t stop until they get a resolution;
  • Speak Dutch or/an German or/and French and/or Italian;
  • Have experience working in Payment Operations in a neo-bank or fintech;
  • Have experience working with FX; supporting the processing of incoming and outgoing FX, storing of different currencies, answering questions regarding FX products & rates;
  • Have experience working with Treasury Operations or Reconcilation;
  • Have an analytical mindset, with Google sheets or Excel skills.

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It’s the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

  • Application Review – 3 – 5 days
  • Recruiter Interview – 30 min -45 min
  • Hiring Manager Interview – 45 min – 1 hour
  • Test Task – up to 1 hour
  • Final Interview – 45 min – 1 hour
  • Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement

At Finom, we’re an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Apply Now

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