Job Description
An established Fintech company offering payment solutions is looking for an Operations Coordinator for their new office in Limassol, Cyprus.
Location: Limassol, Cyprus
Salary range: EUR 30,000 – 35,000
Duties & Responsibilities:
- Coordinate a wide range of operational tasks across the Fintech, including;
- Assist clients via live chat and emails regarding payment and system queries.
- Liaise between payments team and clients to request payment-related information and documents.
- Supporting the customer during onboarding phase to ensure a smooth process.
- Perform diverse data entry tasks and generate comprehensive reports.
- Act as backup for processing manual payments and troubleshooting payment issues.
- Support with organising small client events and promoting the brand.
- Undertake ad-hoc tasks and contribute to creating documentation and agreements.
- Bringing ideas and suggestions to improve processes.
Requirements:
- Experience of Fintech operations, ie from an EMI or Payment Institution.
- Experience of dealing with B2B customers, rather then retail customers.
- Familiarity with KYC (Know Your Customer) and KYB (Know Your Business) processes.
- Experience of using any of: Intercom / Jira / SumSub.
- Proven experience in client communication via chat and email.
- Ability to adjust and adapt swiftly to varied tasks and responsibilities.
- Keen attention to detail.
Benefits:
- Remuneration package: EUR 30,000 – 35,000 (depending on experience / qualifications)
- Competitive benefits / Bonus
- Multiple group company growth opportunities.
